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Home > About us > Legal notices

Legal notices

Company information

NordPay Financial LTD

Registration number: 07329550

EU VAT: GB113812938

FCA Financial Licence: 535688

Address: Holland House, 1-4 Bury Street, London, EC3

Cardholder's rights

All electronic sales of goods or services must respect the rules of distance selling:
  • The buyer has the right to clear information before buying, including the name of the merchant and his contact information (email address), the company registration number, the prices, the shipping costs and the amount of the VAT, and the complete postal address of the merchant in case of goods.
  • Every merchant has the obligation to provide fraud protection in case of credit card payments
  • Every buyer has the right to be refunded within 14 days according to the Directive 2011/83/EU of the European Parliament and of the Council.
  • Every merchant has the obligation to refund all transactions at the moment the buyer exercises their right of withdrawal.
A buyer has the right to ask for a refund from their bank according to Visa and MasterCard rules, within 6 months after the transaction is made. A charge-back can be made in the following cases:
  • the product or the service have not been delivered
  • the product or the service is not in accordance with the order
  • the merchant has cancelled the order without refunding the buyer
  • the credit card has been used in a fraudulent transaction
  • in the case of bankruptcy or insolvency of the merchant.
If the charge-back is justified, the buyer well be credited with the debited amount and the merchant will be debited with the same amount plus the charge-back fees.

Anti-money laundering laws

NordPay Financial must adhere to the following rules in order to fight money laundering and comply with the relevant Anti-money laundering laws:
  • Identify the real identity of every client who applies to use the services of NordPay Financial.
  • Reject merchants with activities that do not respect the rules and policies of NordPay Financial or the relevant laws.
  • Reject any funds received by merchants if the origin of these funds is questionable or illegal.
  • Investigate and report funds originating from illegal activities.
  • Inform the relevant authorities of activities that are considered suspicious.
  • Decline any requests for help or information to anyone attempting to bypass the laws of any country.
  • Cooperate with the relevant legal authorities.


This privacy policy relates to and explains how we collect, store and use Customer Personal Information (Personal Information) when you visit this website. Paysite-cash takes data privacy very seriously and makes every effort to store all Personal information securely and to use it only in accordance with the law. We may use the Personal Information gathered to ensure we provide you with relevant information and also to improve your experience when using the website.

If you proceed to use the website we assume that you have read, understood and agreed to this privacy policy and that you consent to Paysite-cash using your Personal Information as set out below. If you are not certain this is the case, please do not browse this website any further.

This policy is reviewed and may be changed on an annual basis or at any time that new legislation may require it.

What is Personal Information

Personal Information is defined as information about you, from which you could be identified. Examples of such Personal Information includes (but is not limited to) names and addresses; ID numbers (including passports, driving licences and ID card number); email addresses; telephone numbers; dates of birth; photographs; and tax IDs.

Collection of Information

Paysite-cash automatically collects some data, when you access our website. We use this data to understand how we can improve the customer experience and where potential customers may be having difficulties using the website or failing to conclude the sales process.

Information is collected in a number of ways.

Personal Information is collected and retained when you visit our website, complete application forms on our website and also when you make contact with us through the phone or e-mail. If you provide Personal Information on behalf of a third party, perhaps another director of your business for example, we assume that you have their permission to share their Personal Information with us and that you have made them aware of this policy

Paysite-cash may also undertake activity to verify the Personal Information you have provided. This may entail contacting third parties such as credit reference agencies, information providers, analytics providers and other business providers and downloading the Personal Information they hold.

Use of Information

Your Personal Information may be used in a number of ways as set out below, however we will always obtain your explicit or implied consent prior to doing so.

  • To provide you with information about the services we provide, or
  • to help us develop the user experience on our website, understand customer requirements and determine whether we can provide you with the service requested, or
  • to provide you with all of the services that you have applied for.

We may also provide your Personal Information to third parties but only in exceptional circumstances as detailed below.

  • To assist with law enforcement enquiries or disclosures concerning fraud or money laundering investigations where we believe there may be suspicious activity, or
  • where required to do so by law, in response to a Court order, warrant, or other appropriate legal instrument

Use of Cookies

Paysite-cash uses a small number of cookies to understand the activity that takes place on its website and also to enhance the user experience. Cookies are small data files that sit on the user’s computer enabling Paysite-cash to understand the pages you are viewing, where you are viewing from and your preferences in terms of matters such as language.

The list of cookies used by Paysite-cash can be seen at the end of this document.

Cookies can be turned off by changing the settings in your browser. There is some useful information about how to do this at

Changes to this Policy

This policy may be amended at any time by Paysite-cash. Every time the policy is changed an updated version will be made available on the website.

Your Right of Access

In accordance with the relevant legislation you have a right to see what information Paysite-cash holds about you. A £10 fee is payable in advance for this information and we will request confirmation of your identity prior to responding. All such requests are subject to certain legal restrictions as set out in the legislation and should be sent to the e-mail address below.

How to Contact Us

This policy has been developed and published by Paysite-cash. If you have any queries these should be addressed to [email protected]

Cookies used

Detailed below are the cookies used by Paysite-cash, their purpose and their categorization.

Name Purpose Categorization
To enable you to access and navigate the website more easily or access secure areas of the site. Strictly Necessary
To enable you to access and navigate the website more easily or access secure areas of the site. Performance
Language country To enable you to access and navigate the website more easily or access secure areas of the site. Functionality
None currently To allow us to provide marketing material that is more relevant to you and the interests you have expressed and to limit the number of times you will see it. Targeting