Dear Merchants,

Our technical team is working continuously in order to improve our services, our products and the tools that we offer your.

The main purpose these last weeks was to improve the conversion rate on the payment pages and to optimize it in order to avoid unjustified refusals.

In this purpose we actively worked on the treatment of refused transaction in order to inform the cardholder about the exact reason of his refusal and to allow him to repay by correcting the submitted information with a simple click without entering again on the website.

The modifications and the improvements we’ve made can be integrated with your developments if you manage the integrations by yourself.

Please note the following: 

In fact, for the Merchants that are using the « ref » field (unique transaction’s reference), our platform will allow to the cardholder to repay with the same « ref » field if his transaction is refused.

In this manner, your confirmation URL can receive two transactions with the same « ref » field and different « id_trans» fields that will have in order, the refused and then the accepted status, for example. It is suitable to make a modification if you verify the unicity of the transactions confirmation in relation to the « ref » field (its unicity won’t be tested).

The Merchants that are not using the « ref » field are not concerned and are already benefitting since several weeks from this exclusive system allowing the recovering of the refused transaction, when this is possible.

Our technical is ready to answer all your questions. Do not hesitate to contact them at our Support Center :
http://helpdesk.paysite-cash.biz

Have a nice day.

Best regards.



https://paysite-cash.com

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Marketing/Sales Direction of Paysite Cash, a division of NordVision
Phone: +33 1 80 89 51 82
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